A woman loses access to accounts and benefits after being mistakenly declared dead by Social Security

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Millions of households in the US use EBT cards, which function similarly to debit cards, to purchase food through the Supplemental Nutrition Assistance Program (SNAP).

However, despite these advantages, there are concerns, like card cloning or hacking, which can result in financial theft. Since 2022, the U.S. Department of Agriculture (USDA) has permitted states to handle claims for benefits that have been stolen. However, depending on where you live, the procedure varies.

Philadelphia resident Renee Williams, 66, experienced something she never imagined: the Social Security Administration incorrectly declared her dead. She experienced a great deal of stress and hardship as a result of this administrative error, which prevented her from accessing her bank accounts, health insurance, or retirement benefits.

A serious social security error with wide-reaching effects

It all started when Williams sought medical attention on a Friday at the emergency hospital. When she attempted to use her insurance, the hospital personnel was unable to handle her information. Williams informed KYW that although they experimented with a few different systems, they all demonstrated that I was doing nothing.

The Social Security Administration’s Death Master File, which contains a list of individuals who have been formally pronounced deceased, is where the issue begins. Her status changed to deceased as soon as her name was inadvertently submitted to this list. Numerous issues, such as her bank accounts being locked and her health insurance being frozen, began to arise as a result of this status change.

The worst part is that errors like these occur frequently. Up to 7,000 Americans are inadvertently included to the Death Master File each year, according to new data released by the federal government.

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Individuals who are impacted by these errors have numerous challenges, ranging from long-term financial and emotional issues to difficulty accessing necessary services.

A possible explanation for the mistake

Williams believes that her husband’s death in August may be related to the error. Following the death of a partner, errors such as these are common. Family information is occasionally entered incorrectly or not linked appropriately in Social Security records, which can result in errors that have significant consequences.

These administrative errors highlight how crucial it is that government organizations maintain correct and current records. Williams’ story demonstrates how even a minor error may have a significant impact on a person’s life.

What to do if this happens to you

If you ever find yourself in a scenario similar to Renee Williams’, it’s critical to take swift action. To resolve the issue, officials advise you to get in touch with your local Social Security office as soon as possible. The actions you must take are listed below:

  • Gather necessary documentation
  • Collect documents that prove you are alive, such as a government-issued ID, your birth certificate, or any other valid document confirming your identity.
  • Contact Social Security directly
  • Visit a local Social Security office in person to explain the issue. If you re unable to go in person, call Social Security s customer service line at 800-772-1213 to begin the correction process.
  • Request a correction certificate
  • Ask Social Security to provide an official letter stating that the mistake has been corrected. This document will be critical in reactivating your bank accounts, insurance, and other services impacted by the error.
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Notify other institutions

Notify your bank, insurance provider, and any other impacted entities as soon as Social Security has corrected the issue. Give them the Social Security letter stating that they are mistaken to ensure that things are back to normal.

The far-reaching impact of these errors

Being mistakenly pronounced dead can have major emotional and financial repercussions in addition to being a tedious bureaucratic procedure. Williams required medical attention immediately, but the error cost her valuables, including her health insurance.

These errors may also result in other issues, such as the termination of service contracts, the closure of bank accounts, and the suspension of public benefits. Fixing these issues typically requires a significant amount of time and effort, which may be too much for those impacted.

A recurring issue impacting thousands

Renee Williams’ experience is not unique. Due to errors in the Social Security system, thousands of Americans face the same issues each year. The data indicates that the issue persists despite ongoing efforts to reduce the frequency of these errors.

Those who have been impacted by these types of errors must receive the assistance they require right now. To ensure that data are accurate and that errors like these don’t occur again, the Social Security Administration must continue to enhance its procedures.

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